‘In partnership with the community we serve’
|13533 Seal Beach Blvd.|
|Satellite Office: Monday-Friday (8am-4pm), Saturday (9am-1pm)|
|1661C Golden Rain Road, Building 5|
The GRF Security Department is open 24 hours a day, seven days a week. The department provides screening services at the three community gates to ensure that only residents and authorized guests are admitted. All of our gates are equipped with high definition security cameras and license place.
Residents may call our office at any time to register their guests. Authorized guests in possession of a “guest pass” may use any of the three gates. Visitors without a “guest pass” that are called in by the resident may only enter via the Main Gate on Seal Beach Boulevard.
The Foundation provides residents with four annual “guest passes” per year. Authorized guests that are in possession of “guest passes” are allowed access into the community only between the hours of 6:00 a.m. through 11:00 p.m. Residents are required to register their guests by phone if they are expected to arrive between the hours of 11:00 p.m. and 6:00 a.m. the following day.
If a guest is not registered, the Security Department will make an effort to reach the resident by phone to confirm the guest’s authorization. If we are unable to reach the resident by phone, we may dispatch a security officer to check with the resident at their unit. Staff will always make an effort to verify a guest’s authorization.
The Main Gate remains open 24 hours a day, seven days a week. We do alter the flow of traffic in the late evening hours down to one lane (in/out).
Our southern gate on St. Andrews Drive is open from 6:00 a.m. through 10:00 p.m. seven days a week.
Our northern gate on North Gate Road is open from 6:00 a.m. through 9:00 p.m. seven days a week.
Visitors that are not in possession of a guest pass and are called in by the resident may only enter via the Main Gate on Seal Beach Boulevard.
Visitors are not allowed to bring non-resident pets into the community.
The GRF Security Department provides patrol services in the community to address parking concerns and violations, document incidents in the community, conduct resident welfare checks, and assist local public safety agencies.
The Foundation and the Mutuals have policies in place that regulate the parking on Trust and Mutual property. Vehicles that are observed to be violation will be issued a violation notice and may be subject to tow at the owner’s expense.
If an incident should occur in the community, our Security Department will respond to take a report. This information is forwarded to the Mutual Presidents for review with their Mutual Boards.
If a friend or family member should have a concern regarding a resident’s welfare, the Security Department can dispatch a patrol officer to check on the resident. Staff provides a call back to the reporting party with their findings. There is no cost for this service.
In emergency situations, our patrol staff may assist our local law and fire agencies address incidents in the community. They provide traffic control at accident scenes, assist with evacuations, and respond all paramedic calls for service.
Services Provided to Residents
Resident Vehicle Decal service is available to residents at the Security Satellite Office located in Clubhouse Five and is open Monday-Friday (8am-4pm), Saturday (9am-1pm). Residents are required to present proof of ownership through a current copy of DMV paperwork, current vehicle insurance for the vehicle, and a valid driver’s license. Resident Vehicle Decals are issued for a maximum of two years based on the expiration of the resident’s driver’s license. Interim driver licenses are accepted, but temporary driver licenses are not accepted.
The Security Department dispatches all after-hour maintenance related calls for Service Maintenance Department between the hours of 4:30 p.m. through 12:00 a.m. If a request is received after 12:00 a.m., the Security Department will determine if an emergency notification to have Service Maintenance staff respond is required.
The Security Department also provides all of the appointment scheduling for the GRF Access Busses and “on-demand” bus requests.
If a resident should accidentally lock themselves out of their unit, the Security Department can assist the resident gain entry at no cost. Verification of identification / residency is required at the time of processing.
The Security Department also manages the lost and found items collected in the community. The items are logged and kept at the Security Satellite Office located at the lower level of Clubhouse Five.
If a resident is expecting a large vehicle for a delivery or pick up, the Security Department can come out and secure a parking area for the vehicle before its arrival. Staff will deploy cones in a safe area to park. Residents are expected to contact our office after the vehicle has left to retrieve the traffic cones.
The Security Department can also provide patrol and vacation checks if requested. Staff can check the areas when time allows to check for any suspicious activity. If there is a concern, staff will notify the resident.